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(PDF) Service Catalog Charter

Invest Easy project aims to provide easy, fast, efficient, effective, transparent, secured and high quality electronic government services through Invest Easy portal by following global best practices, which achieves a high level of customer satisfaction. Therefore, we are keen to provide all the information needed by the customers which can be reached 24/7.

Invest Easy Portal provides you the service catalogue for each service. Investor can know the following before starting the service:

Service Description | Eligibility | Procedure | Required Documents and Forms | Required Approvals | Fees | ​Access and Delivery Time

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Government Vision

Providing government services efficiently and effectively to achieve high levels of customer satisfaction.

Government Mission

We always strive to offer our citizens all our services in a glorious way, which is what we see as a duty and a right for them, so we will do our best to meet the requirements and needs of the customers using best practices in the framework of professionalism and transparency.

Customer Service Charter

Ministry of Commerce and Industry is keen to apply best practices in order to achieve the highest quality of services provided to clients in line with the Government's vision.

Our commitment towards you

  • We take care of your requests and do our best to meet them transparently.
  • We facilitate the provision of the service to ensure that it is delivered as soon as possible.
  • We determine in advance the requirements of each service and the dates of completion.
  • We inform you of any amendments to the requirements of completing your transactions.
  • We provide our services through a qualified team that understands your needs and can answer your inquiries.
  • We are committed to responding to complaints as soon as possible.
  • We maintain the confidentiality of the information provided by you.
  • We provide our services in the service centers every day from Sunday to Thursday, from 08:00 am to 02:00 pm, and through our portal 24/7.

What we hope of you

  • Appreciate the efforts of our staff at your service, and respond to their inquiries to complete your transactions on time.
  • Attach all necessary documents to complete the transaction.
  • Provide all required information within the specified time period.
  • Directly report any change, change or update in the transaction data.
  • Be proactive in making your observations if you are not satisfied with the service delivery mechanism or the delivery time.
  • Fair assessment of our performance so that we can improve our services for the better.

You can look at the services procedures by navigating the services groups in the side menu.